Privacy Policy

The ClipboardMD Service is a communications gateway that lets you securely communicate with healthcare professionals and organizations ("Healthcare Providers"). As such, ClipboardMD serves as a liaison between you and your healthcare provider and is committed to protecting your privacy. This privacy statement applies to the data collected through or ClipboardMD smartphone applications (the "ClipboardMD Service").

The purpose of this privacy statement ("Privacy Policy") to give you confidence as you use our ClipboardMD Service. This Privacy Policy is only applicable to our website, and not to any other websites that you may be able to access from, each of which may have data collection, storage, and use practices and policies that differ materially from this Privacy Policy.

The ClipboardMD Service complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), a federal program that requires that all medical records and other individually identifiable health information be maintained and transmitted confidentially. This Act gives patients significant new rights to understand and control how their health information is used. HIPAA provides penalties for covered entities that misuse Protected Health Information (PHI). "Protected health information" is information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services.

Collection of Your Personal Information
To utilize the ClipboardMD Service, you are required to enter a valid e-mail address or phone number that can accept text messages. The first time you sign in to the ClipboardMD Service, you are asked to create an account by entering such personal information as name, date of birth, and social security number. We will use your e-mail address or phone number to validate your account.

Account Access and Controls
You choose whether to create an account with the ClipboardMD Service. You can review and update your account information at will. You can modify, add, or delete any information by signing into your account as well as indicate your intent to close the account. Prior to any deletion of your information, we require an authorized reply from the email address or phone on file with the account. After closing your account, if you change your mind, you can create a new account and recover information from your previous account, providing you do this within 90 days of closing your previous account.

Sharing Your Personal Information
The ClipboardMD Service securely transmits your information to Healthcare Providers. You alone decide which Healthcare Providers with whom to communicate.

How We Use Your Personal Information
We use your personal information collected through the Service to provide the ClipboardMD Service and as described in this Privacy Policy. In support of these uses, ClipboardMD may use personal information:

  • To attempt to authenticate the information you have entered.
  • To provide you with important notifications such as an appointment reminder.
  • To send you potentially valuable information that you approve in advance.
ClipboardMD occasionally hires other companies to provide limited services on our behalf, such as answering customer questions about products and services. We give those companies only the personal information they need to deliver the service. The companies are required to maintain the confidentiality of the information and are prohibited from using the information for any other purpose. ClipboardMD may access and/or disclose your personal information if we believe such action is necessary to: (a) comply with the law or legal process served on ClipboardMD; (b) protect and defend the rights or property of ClipboardMD (including the enforcement of our agreements); or (c) act in urgent circumstances to protect the personal safety and welfare of users of ClipboardMD services or members of the public. Personal information collected on the ClipboardMD Service may be stored and processed in the United States or any other country in which ClipboardMD or its affiliates, subsidiaries, or agents maintain organizations, and by using the ClipboardMD Service, you consent to any such transfer of information outside of the U.S.

Collection of Traffic Data
When you visit our website, we automatically track and collect your: (1) IP addresses; (2) domain servers; (3) types of web browser used to access our website; (4) referring source which may have sent you to our website; and (5) other information associated with the interaction of your browser and our website. This information is important help us insure the authenticity of our users and maintain an appropriate audit trail of all changes to personal and health information.

Storage of Personal Information
To comply with HIPAA, we follow generally accepted industry procedures to protect information submitted through our website. All Protected Health Information is encrypted using secure socket layer technology (SSL). Additionally, we store such information in a secure operating environment that is not open to the public and encrypt its storage so that even our own employees are not able to access or view to such data. Our security precautions also apply to all incoming and outgoing fax transmissions.

The Children’s Online Privacy Protection Act (COPPA) severely restricts what information can be collected from children under the age of 13. For this reason, children under the age of 13 in the United States are prohibited from using the ClipboardMD Service. The ClipboardMD Service is not directed at children, and ClipboardMD does not knowingly collect any information from individuals under the age of 13. If we learn that we have received any information from an individual under the age of 13, we will use that information only to respond directly to that child (or a parent or guardian) to inform him or her that he or she cannot use the Service and subsequently we will delete that information from our servers.

Changes to this Privacy Policy
We may occasionally update this Privacy Policy. When we do, we will also revise the "last updated" date at the bottom of the Privacy Policy. For material changes to this Privacy Policy, we will notify you either by placing a prominent notice on the home page of our website or by sending you a notification directly. We encourage you to periodically review this Privacy Policy to stay informed about how we are helping to protect the personal information we collect. Your continued use of the ClipboardMD Service constitutes your agreement to this Privacy Policy and any updates.

Contact Information
ClipboardMD welcomes your comments regarding this Privacy Policy. If you have questions about this Privacy Policy or believe that we have not adhered to it, please contact us via email at

Last modified December 2018.

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